Terms of service

Overview

This website is operated by RE5 Group Ltd. Throughout the site, the terms “we”, “us” and “our” refer to RE5 Group Ltd. We provide this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our services.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. Your continued use of or access to the website following such changes constitutes acceptance.

Our store is hosted on Shopify Inc., who provide the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding credit card details) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform to technical requirements of connecting devices.

Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be the sole basis for decisions. Reliance on the material is at your own risk.

This site may include historical information, which is not current and provided for reference only. We may modify contents at any time but are under no obligation to update. You agree it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time.

We will not be liable for any modification, price change, suspension, or discontinuation.

Section 5 – Products or Services

Some products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only in line with our Refund Policy.

We make every effort to display product colours and images accurately. We cannot guarantee your device’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit sales of products or services to any person, region, or jurisdiction. We may exercise this right case by case. We may limit quantities, discontinue products, or change descriptions/pricing without notice.

We do not warrant that the quality of products or services purchased will meet your expectations, or that any errors will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. This may include orders using the same account, credit card, billing, or shipping address.

If we change or cancel an order, we may notify you via email, billing address, or phone provided at the time of order.

You agree to provide current, complete, and accurate purchase and account details. You agree to promptly update information, including your email, payment details, and addresses, to allow us to complete your transactions.

For further details, please review our Refund Policy.

Section 7 – Optional Tools

We may provide access to third-party tools over which we have no control or input.

You agree that we provide access “as is” without warranties, representation, or conditions. We are not liable for your use of optional tools.

Future new services and features (including new tools) will also be subject to these Terms.

Section 8 – Third-Party Links

Some content, products, or services may include materials from third parties.

Third-party links may direct you to websites not affiliated with us. We are not responsible for the accuracy or content of third-party websites and accept no liability for them.

We are not liable for harm or damages from purchases, use of goods, services, or content from third-party sites. Please review their policies carefully before transactions.

Section 9 – User Comments, Feedback and Other Submissions

If you submit ideas, suggestions, proposals, or other materials (“comments”), you agree we may use, edit, copy, publish, distribute, and translate them without restriction. We are not obligated to (1) maintain comments in confidence, (2) pay compensation, or (3) respond.

We may monitor, edit, or remove content we determine to be unlawful, offensive, threatening, defamatory, obscene, or that violates intellectual property rights.

You agree your comments will not violate third-party rights or contain unlawful or harmful material. You may not use false email addresses or mislead others. You are solely responsible for your comments.

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site containing errors relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct, update, or cancel orders if any information is inaccurate, at any time without notice.

We are not obligated to update information except as required by law.

Section 12 – Prohibited Uses

In addition to other prohibitions in these Terms, you may not use the site or its content:
(a) for unlawful purposes;
(b) to solicit unlawful acts;
(c) to violate laws or regulations;
(d) to infringe intellectual property rights;
(e) to harass, abuse, insult, harm, defame, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or malicious code;
(h) to collect personal data without consent;
(i) to spam, phish, crawl, or scrape;
(j) for obscene or immoral purposes;
(k) to interfere with security features.

We reserve the right to terminate your use of the Service for prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

The Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied.

In no case shall RE5 Group Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or damages (including indirect, incidental, or consequential damages).

Because some jurisdictions do not allow exclusion of liability for incidental damages, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless RE5 Group Ltd and its affiliates, partners, officers, agents, contractors, service providers, and employees, from any claim or demand made by third parties due to your breach of these Terms or violation of laws or rights of others.

Section 15 – Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.

Section 16 – Discount Codes Usage

Discount codes issued by RE5 Group Ltd apply only to full-priced items or orders meeting minimum spend requirements as stated with each code.

Only one discount code may be used per transaction. We reserve the right to determine eligible products and modify or terminate this policy at any time.

Section 17 – Feedback and Reviews

We welcome genuine feedback and reviews about your experience with RE5 Group products and services.

  • Reviews must reflect genuine experiences. Incentivised, fake, or biased reviews are not permitted.

  • Please keep your review relevant by sharing experiences within the last 12 months.

  • We may remove defamatory, untrue, or harmful reviews that significantly damage our reputation.

  • Proof of experience (receipts, order confirmations, etc.) may be requested.

Section 18 – Termination

These Terms remain effective unless terminated by either party.

You may terminate at any time by notifying us that you no longer wish to use our Services. If you fail to comply with these Terms, we may terminate the agreement immediately without notice, and you will remain liable for all amounts due up to the termination date.

Section 19 – Entire Agreement

These Terms and any policies or operating rules posted by us constitute the entire agreement between you and RE5 Group Ltd, superseding prior agreements.

Any ambiguities in interpretation shall not be construed against us.

Section 20 – Governing Law

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 21 – Changes to Terms of Service

You can review the most current Terms at any time on this page. We reserve the right to update, change, or replace parts of these Terms by posting updates. It is your responsibility to check periodically. Continued use of the site constitutes acceptance.

Section 22 – Contact Information

Questions about the Terms of Service should be sent via the Contact Us page or by email at enquiries@re5group.com